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Getting started
17 answers
- What if Auto-fill missed something?If you noticed something is missing before you file, add it manually and then keep going. If you've already filed, add it and then ReFILE your return.
- I can't pay my taxes yet. Should I still file?Yes. File on time even if you can't pay the full balance. If you're already late, file as soon as you can, then ask the CRA about payment options.
- Should I file my taxes if I didn't make any money?Yes, you should almost always file a tax return, even if you have no income. It's very simple to do.
- Can I file my own taxes?Yes, you can do it! Better Tax walks you through your return, and we're here to help if you get stuck.
- Which provinces and territories does Better Tax support?We support all provinces and territories.
- What do I do if a tax slip is missing from Auto-fill?Don't worry, this is pretty common. If you already have the slip, you can enter it yourself. If not, you can wait for it to get processed or ask your employer, bank, or other slip issuer for a copy.
- Is Better Tax free?You can pay what you want—even $0.
- I immigrated, emigrated, or am a non-resident. Can I use Better Tax?For 2023, 2024, and 2025 returns, Better Tax supports many newcomers, but not non-resident or emigrant returns.
- I haven't filed in years. Can I include all my income on one return?No. File a separate return for each year you missed, starting with the oldest.
- Your Canadian residency statusYour Canadian tax obligations depend on your residency status. Establish your status before deciding what you need to report.
- How do I do a return for another year?Use the dropdown in the top-left corner to switch tax years. Better Tax supports returns for 2023 and later.
- Does Auto-fill do everything?Auto-fill can import many slips and tax information directly from the CRA, but it doesn't have everything.
- How do I do my tax return?Gather your slips and receipts, choose the right tax year, and work through your personal details, income, and expenses. Then review your return, file it, and check for your CRA confirmation code.
- What is a NETFILE access code?Your NETFILE access code is an optional eight-character code on your previous Notice of Assessment. First-time filers don't need one.
- Can I file my Quebec provincial return with Better Tax?You can't file you Quebec TP-1 returns using Better Tax. If you use Better Tax to file your federal return you must file your provincial return another way.
- What does "first time filer" mean?You're a first-time filer if neither you nor anyone acting for you has ever filed a Canadian tax return for you.
- How do I switch to Better Tax from another software?Breaking up with your old tax software is easier than you think.